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Q. Is ordering online secure?
How do I proceed through the check out process?
What is a fulfillment address?
What methods of payment do you accept?
How safe is my personal information?
Which browser should I use to view your site?
How long does it take for my order to reach me?
Which countries do you ship to?
How do I track my orders?
How do I know if an item is in stock?


Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

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How do I proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

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What is a fulfillment address?
The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.

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What methods of payment do you accept?
We accept ' Paypal ' and 'Stripe' online Payment method.

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How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

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Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

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How long does it take for my order to reach me?
Orders are despatched within 5- 10 working days after payment confirmation.

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Which countries do you ship to?
Currently, from our website we only ships to addresses UK, within the EU member states and the USA mainland addresses only (excluding New Jersey and Alaska).

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How do I track my orders?
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us

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How do I know if an item is in stock?
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.

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Last Updated: 11 Aug 2017 16:27:05 PDT home  |  about  |  terms  |  contact
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